Wednesday, May 16, 2007

The lost art of customer service

I’ve spent the best part of the afternoon trying to set up electronic access to one of our journals, I won’t bore you with the painfully long process I had to go through to actually get it, but here’s the last reply I got:

"You can furnish me with a password and I can enter it in."


What?! That’s not even bloody English. If they weren’t on the wrong side of the Atlantic I’d be furnishing them with more than a bloody password.

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